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Applying the model
Checklist for your process
Review these points with the process owner and the people doing the work. Assign an owner and a follow-up action to each gap.
Main flow
- The process purpose, start, end and recipient are defined.
- The trigger, starting condition and responsible person are recorded.
- Inputs, sources and acceptance criteria are defined.
- Work steps, responsibilities, decisions and exception handling are described.
- Metrics have a calculation method, data source and monitoring owner.
- Controls and the evidence they produce are defined.
- The output, recipient and handover criteria are clear.
- The intended outcome and its evaluation date are agreed.
Guidance
- The owner, approval authority and escalation procedure are recorded.
- Applicable policies, standards and requirements are identified.
- Documentation is current, approved and available.
Enablers
- Skills, capacity and deputy arrangements are ensured.
- Tools, access rights and licences are available.
- Infrastructure dependencies and fallback procedures are identified.
- Enabling data is available and has an owner responsible for its quality.
Feedback
- The conditions for starting and accepting operational corrections are agreed.
- The strategic review schedule and decision-makers are identified.
- Findings are recorded and the effects of improvements are monitored.
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