Guide contents
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Enabling factors
Enabling factors
The resources and capabilities that make it possible to carry out the planned process.
Four perspectives on operational capability
People contribute skills and effort. Technology provides tools. Infrastructure keeps the technical environment available. Data provides information about the situation, dependencies and previous experience.
Check readiness before execution
Assess resources against the volume and criticality of the work. Skills alone are not enough if access rights are missing. A working tool is of little help if its data is outdated. Identify interdependencies and fallback procedures.
Documenting a process does not create missing capacity. The adequacy of its enablers must be verified in practice.
Practical example
Incident management capability
Resolving an incident requires on-call support, an incident tracking tool, working connections and current information about system dependencies. Backup communications and offline instructions support operations if the incident also affects the management environment.
Include in your process description
- Are enough suitably skilled people available?
- Do the tools and access rights work?
- Can the infrastructure withstand the workload and disruptions?
- Is the data needed for decisions available and reliable?
Connections to other components
Based on the Generic Process Model materials. Questions and practical guidance have been structured for reading on the web. Sources and clarifications.