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Guidance · Guides
Guides
Decisions, rules and instructions that define how a process should operate.
Three components of guidance
Governance defines ownership, authority and responsibilities. Policies and standards set operating boundaries. Guiding data and documentation explain how the agreed principles apply to the work.
Turn guidance into practical steps
The existence of guidance does not guarantee that it is followed. Link each key requirement to the decision, task or control that ensures it is met. Make current guidance easy to find and appoint someone to maintain it.
Guides define how work should be done. Enablers provide the ability to do it.
Practical example
Introducing a cloud service
Decision-making authority comes from governance, data handling boundaries from policies, and implementation choices from the reference architecture. Technical implementation, approval and organisational policies thus become part of the same process.
Include in your process description
- Who owns the process and decides on changes to it?
- Which internal and external requirements apply?
- Where can staff find approved instructions?
- How are changes to guidance communicated to those doing the work?
Connections to other components
Based on the Generic Process Model materials. Questions and practical guidance have been structured for reading on the web. Sources and clarifications.